Sell to us
Looking for a great reason to clean out your wardrobe & not feel guilty buying new clothes?
Selling your clothes gives you that extra incentive to finally clean out your wardrobe, which you may otherwise keep putting off. Our customers either don't have time to sell their clothes online , or have tried a few times without success, and just want a fast and fuss-free solution for quality clothes that they simply don't wear anymore.
Make a time to come in
Processing your items
In selling to us, we ask that you book a time to come in - unfortunately we don't accept walk-in's. A few basic details will be required when securing your booking. For security reasons, as we can't accept goods in exchange for cash or credit without customer details on file.
Completing our customer form can be downloaded & completed prior to coming in, or when you visit the store. You can download the Preloved Co Customer Form and fill out your details and as much info as possible.
We will always do our best to process your items as efficiently as possible, however, it will depend on how busy we are at any given day/time. We generally have a queue of customer items that need to be reviewed, so offers are prepared within a week or two again depending on the season, time of year or holidays.
There are a few things you can do to fast-track the processing of your items:
Ensure you've read the list of brands we accept before making a time to come in.
Download the customer form and complete your details and list your items as best as you can, this will assist us by reducing the amount of research we do when preparing your offer.
Preparing your items
Making a decision on our offer
Please take the time to carefully sort through your quality items before you bring them into our store. Items should be in excellent condition and be clean or freshly cleaned if they've been unworn for a while. We recommend that you fold them neatly into a bag, should you need to drop them for processing and if you need to collect the goods we don't require.
If you have decided to pre-complete the customer form, then bring a copy of it with you when you visit us in-store. Otherwise, just bring your items in and we will do the rest.
Once we've reviewed your clothes in-store, we calculate the Preloved Retail Price based on the information provided on the customer form, and a pricing formula that reflects the current used goods market. Please refer to the How we price page for more info on this.
Your customer form will be completed by us and emailed to you using the details you've provided. It's appreciated if offers can reviewed asap to make it fair for customers in the queue. You can either accept or decline the offer, by providing the completed form with bank details or returning to collect your items that have been stored safely for you.